FAQ
What hours are you open?
Our business is similar to any other business. While many think that the funeral home is open 24 hours a day, that isn't necessarily the case. Our business office is open from 8 until 5, Monday through Friday and from 8 to noon on Saturdays. Sunday is a day that we try to do as most of you do, attend church and spend time with family. While that isn't always possible, we do ask that if you have questions relating to the business office, please use the hours listed above to do that.
Does someone always answer the phone?
Our funeral home, like many other funeral homes, does answer the phone 24 hours a day, 7 days a week. We want to be there in your time of need and we want to be available when you need someone. One thing that people should remember though is that since our phones are answered 24 hours a day, that means that when we receive a death call at 2 in the morning, we're up and working at that point, and will be back in the office to meet the needs of that family and other families we're serving at 8 a.m.
With that in mind, we would ask that if you have questions regarding funeral times, questions about memorials and flowers, if someone is related to someone, things of a "non-urgent" nature, please check our website or wait until normal business hours to call. We receive numerous calls early in the mornings when someone has heard a death that "arrangements are pending" for. If that's the case, it's very possible that we've been out most of the night working to help that family, and others. As soon as arrangements have been finalized with the families, they are sent to the media outlets. Our website is updated as soon as service arrangements are made and is the best source for information. Numbers to florists, cemeteries, etc. are all on our website and it is a tremendous help to funeral directors when you use those resources versus calling to find that information.
Please realize that the uniqueness of our industry requires us to answer our phones when they ring, and we are here to serve families, but please use judgement when thinking about calling at 11 or 12 at night or at 6 in the morning, for something that can easily wait until normal business hours. Thank you so much for your cooperation.
Is someone at the funeral home all the time?
This is a question asked very often. Many people believe that state law requires someone to be on the premise of the funeral home at all times. As with any business, that is virtually impossible. With the invention of security systems, alarms, cameras, etc., no one is required to stay on premise at all times.
When we don't have an evening visitation, we're open from 8 a.m. until 5 p.m., Monday through Friday and from 8 a.m. until noon on Saturday. We don't have visitations after 5 p.m. Saturday or Sunday, nor do we have Sunday funerals.
Do you have funerals on Sunday?
For many years Sunday afternoon funerals were extremely common and expected. In the last few years, many have found that it is hard to get a day off during the week for a funeral, so families were choosing to wait until the weekend to have a funeral. That started a trend of having funerals every Sunday. Something to keep in mind with a funeral is that it involves many people on many different levels. Cemetery officials, florists, ministers, musicians, ladies of the church to prepare a meal, etc. Many began asking that we not have Sunday services as they would like to be able to be with their families and spend that one day with them. Ministers also were finding it difficult to finish up the normal church service, then go right into a funeral and then right back into an evening service. So, our funeral home decided that we would try and help relieve some of that pressure by not having funerals on Sunday. We still have visitations on Sunday afternoons and have found that this offers a good balance for everyone. Families are still able to gather together to remember their loved one, along with their friends, and the others involved in the "funeral" part of the services are able to spend time with their family as well.
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